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Almost 70 percent of small-to-midsize businesses (SMBs) apply pay-per-click (PPC) advertising. With and so many companies advertising online with platforms like Google Ads, it's not uncommon for users to meet login issues. If you're having problems with your Google Ads login, then this troubleshooting guide is for you.
Keep reading to acquire more about fixing sign-in issues on Google Ads — including yours. And if login errors aren't your just problem with Google Ads, contact Google for aid. Their team can help get your advertizement campaigns back on track!
11 well-nigh common Google Ads login issues (and how to fix them!)
Not able to sign in to your Google Ads (previously known as Google AdWords) account? Take no fear. Here are some of the almost common issues that prevent you from logging into your Google Ads account (and how to ready them):
- Forgotten username, email address, or countersign
- Deleted Google Ads account
- Username and password practise not lucifer
- Invalid username and/or password
- "Click Here to Continue" fault message
- Invalid Google Ads account
- Migrated Google Ads data
- "We are unable to process your request" error
- Disabled Google Ads account
- Random letters mistake message
- Business relationship director no longer available
With this troubleshooting guide for Google Ads login errors, nevertheless, you can fix each of these issues. The point of this guide is uncomplicated: help your team get dorsum into your Google Ads account. That'southward why y'all'll notice a breakdown for each issue (from a disabled account to an unverified electronic mail) beneath.
Merely choose the heading that best describes your problem and follow the steps for fixing your specific login error.
1. ISSUE: I forgot my username, email accost, or password
If you forgot your email address, username, or password, yous tin normally recover that information fast. For example, you tin ask for a password reset by answering some security questions, which you create when making your business relationship. When answering these questions, Google recommends that you utilise a figurer that previously accessed the account.
Recovering your email address requires y'all to supply the phone number or full name associated with the account. You will, however, need to complete boosted steps to verify that the email address belongs to you. In comparison, to retrieve your username, you will need to enter a recovery email address.
Google will then e-mail you a list of usernames associated with that recovery electronic mail accost, which you lot tin then use to recover your account.
Solution: Asking a replacement or reset with your designated recovery method.
ii. ISSUE: I Ddleted the Google account for logging into Google Ads
Accidents happen. Whether you or your visitor deleted the Google Business relationship that managed your Google Ads business relationship doesn't thing. What does matter, even so, is that your team completes the account recovery procedure equally before long as possible.
Depending on when the account got deleted, you can recover the business relationship and all its information. Y'all will, however, demand to provide answers to some security questions to ostend account ownership. If your team tin't recover the account through this process, contact a representative.
Solution: Complete the steps for recovering an account or contact a Google Ads representative.
3. Result: My username and/or password practise not match
Even if you know your username and countersign, you can nevertheless receive a password- or username-related error when trying to log into Google Ads. In virtually cases, these are quick-fix Google login errors. Some, yet, require going deeper into this Google Ads login troubleshooting guide.
When users log into Google Ads, it's not uncommon to come across one of the following messages:
- User name and countersign do not friction match
- Invalid email address
These messages commonly generate in the case of a user error, like accidentally capitalizing a letter of the alphabet in a countersign, inserting an additional space, or forgetting the "@" symbol in an email address. Before re-entering your password and e-mail accost, double-check your text formatting for accuracy. If yous likewise utilise your account credentials for Google Ads to access other Google products, similar Gmail, updating those credentials (and inbound the erstwhile ones in Google Ads) tin can also cause a countersign and/or username mistake.
That's because your Google Account uses the same credentials to access all Google products.
Solution: Check your email address and/or password for capitalization, extra spaces, and spelling.
4. ISSUE: My username and password match, only are invalid
An invalid username and password error can also generate due to an unverified electronic mail accost. It'due south a common Google Ads login problem, but information technology's like shooting fish in a barrel to ready, which means you tin become into your Google Ads account sooner, rather than afterwards. Bank check the inbox of the email associated with your Google Ads account and expect for a verification email from Google Ads.
Information technology should include a link, which you want to click, to verify your account. One time you ostend your account, log in to Google Ads. If you can't discover a verification email, you can request a new one with the post-obit steps:
- Go to Google Ads
- Enter your e-mail address and password
- Asking a verification email via the popular-up alert message
Once you submit your asking, cheque your inbox. If an email does not arrive, contact Google Ads.
Solution: Request a verification email and confirm your email address.
5. Effect: I get the mistake message, "Click Here to Continue"
Google Ads is a web-based application, which ways your browser can impact its performance. Sometimes, when y'all tin't sign in to your Google Ads account, it has nada to do with your credentials, but your browser. The error message, "Click here to continue," happens virtually exclusively with Internet Explorer.
For the fastest (and most reliable) fix, Google recommends downloading and using another browser, similar Google Chrome or Mozilla Firefox. You can, still, update your settings in Internet Explorer to try and resolve this Google Ads error. 
If you desire to employ Cyberspace Explorer for Google Ads, try the following fixes:
- Add https://ads.google.com/ as an allowed and trusted site via the Tools bill of fare
- Update your browser's security settings to "Medium" in the Tools menu
- Enable "Navigate sub-frames across dissimilar domains" in the Tools bill of fare
Aside from trying a different browser and updating your browser settings, you lot can prepare the issue temporarily past opening the "Click here to continue" link in a new window. Just right-click that text and select, "Open in New Window."
Solution: Update your Internet Explorer settings or use a different browser.
6. ISSUE: My Google business relationship is not a valid Google Ads account
Companies that started using Google Ads when it was Google AdWords often encounter this login mistake. That's because a master Google Business relationship (which you lot tin use to access the entire Google Marketing Platform and other Google products) was non available before. Your team can set up this login issue fast, though.
Merely log into Google Ads with your previous credentials — not your Google Account. And then, accept the asking to update your Google Ads login information. During this procedure, make sure you select the following options:
- "Yep, I accept a Google Account"
- "Yes, Replace my Google Ads login with my existing Google Account"
Once yous finish updating your data, go ahead and log into Google Ads with your Google Account.
Solution: Link your Google Ads account with your Google Account.
7. ISSUE: I migrated my Google Ads data and at present I can't log in
Companies can also run across login issues following a data migration. When you lot migrate your Google Ads data, you lot transfer it to a personal Google Business relationship or an organizational Google Account. The account y'all select becomes the new account for accessing Google Ads, which means you demand to use that business relationship's credentials to log in to Google Ads.
Solution: Log in with the credentials of the account that accepted the migrated information.
8. ISSUE: I go the error bulletin, "nosotros are unable to process your request at this time"
While the in a higher place Google Ads login mistake may seem like a problem for Google Ads to solve, your browser or Internet connection tin can too cause it. Whether you utilize Mozilla Firefox, Google Chrome, Safari, or Internet Explorer, this fault can happen. 
You tin can prepare this Google Ads login consequence a few ways, including:
- Turn on start- and third-party cookies
- Clear your cache and cookies
- Enable JavaScript
- Turn off Cyberspace security programs like Norton Internet Security or Zone Alarm
Outside of your browser settings, you can as well try accessing Google Ads from a unlike computer. If you lot can log into Google Ads from an alternate device, it frequently indicates a problem with your reckoner, network, or browser. Contact your company's It team if that happens.
Solution: Cheque your browser settings and try to access the site from a dissimilar device.
9. Issue: My Google Ads account has been disabled
If yous're trying to log into your Google Ads account and receive the message, "Distressing, your business relationship has been disabled," your company will need to contact a Google Ads representative to hash out reenabling your account. Google will disable advertizing accounts when the account violates its:
- Google Terms of Service
- Production-Specific Terms of Service
Proceed in mind that unless your business relationship was disabled in error, it'south unlikely Google will reactivate it.
Solution: Contact a Google Ads representative.
10. Outcome: I get an error message with a bunch of random messages or characters
Sometimes, y'all volition have trouble signing into your Google Ads account because of another browser-setting fault. This error, caused by your browser's selected language, causes Google Ads to generate an unreadable message of random characters or messages. 
You tin fix this past updating your browser settings to Unicode UTF-8:
- Mozilla Firefox: Open the View menu, select Character Encoding, and choose Unicode (UTF-8).
- Internet Explorer: Open a window, right-click the page, and select Encoding and Unicode (UTF-viii).
This login outcome in Google Ads usually happens in Mozilla Firefox and Internet Explorer.
Solution: Update your browser settings to Unicode UTF-8.
xi. ISSUE: The person that managed the business relationship has left our company
A common Google Ads login problem happens when the person managing your online advertisements leaves. This issue is why you desire a defended visitor email, rather than an employee-specific 1, for managing your Google Ads account. If you cannot access that former squad member's credentials for Google Ads, you will demand to complete and submit a lost business relationship form.
Your company will also need to provide your Google Ads ID or near contempo payment information.
Solution: Complete a lost account class .
Still having trouble signing into Google Ads? Get in bear upon with Google!
If y'all're however having trouble signing into Google Ads, attain out to Google'southward team for immediate assistance!
Source: https://www.webfx.com/blog/marketing/google-ads-login-problems/