Secure Payments by Paypal Please Try Again Later
- #1
I'm having credit menu issues; information technology just says continuously that the transaction was not approved for security reasons.
I chatted with alibaba support, 1 agent gave me the appeal page merely the appeal folio requires y'all to select the card being appealed (of which there are none on file b/c the menu is simply saved to file after yous use it 1 time).
I went back to support and the next amanuensis said I don't need to practice the appeal, they promised to email me something later tonight; no joy.
Been trying to pay all twenty-four hours. Usually the bank card sends a text if something is suspicious and I tin approve only aught like that.
I've been trying all day (hither it's nighttime equally I post this).
I went dorsum through the thread and I don't meet a solution. I was set up to upload photo id and cred. card. picture but once more, that folio won't work if the bill of fare is non on file. Is this simply the alibaba system being weird?
I know others have had problems with it. I do not want to send a wire transfer. This carte du jour works for everything, never fails it's a good card.
It'due south always clean; paid off, etc. I want to practice the card payment for the extra protection for the just in example scenario.
Practice I just proceed trying? Have tried about 6x now. Offset time it took a couple hours to "non work." Now it's pretty fast each fourth dimension.
Their Alibaba support rep wrote, "After consultation, I am sorry to hear that you take some payment issue for your order.
Later checking in the arrangement, I feel sorry that currently it doesn't have credit card for this transaction.
In society to protect the security of the payment in the whole process of the guild, every single society and payment on Alibaba.com need to undergo the regular security check and information technology is extremely confidential. Unfortunately, this transaction failed to pass the security check and any attempts to against this decision will not be considered.
To get your order proceed, we have to suggest y'all modify a payment method to complete the transaction.
Sorry for the inconvenience acquired. Your kind agreement and cooperation are highly appreciated. "
The Platinum card in question is the only payment choice nosotros've got. Anybody else deal with this? Did y'all find a solution?
They are uninterested in uploading of ID's and photos of credit cards.
- #2
Sorry mate, I haven't placed my order with Xuba yet, only plan to this night or in the forenoon. I'll study back if I have same issues.
- #5
I was just reading something interesting in relation to my banks cc employ overseas.
It states that if a land has a half-dozen digit pin system then my bill of fare will be declined everyday, I would demand to change my cc to vi digit pivot.
Here in oz it'southward a 4 digit system.
Not sure if this is relevant or not only I idea I'd share because I'm hoping for a polish transaction.
- #6
It declined on me a couple times. And then Amy said use the entreatment which no card showed up. I uploaded I.D. and card and the side by side day it was canonical. And that was on a weekend.
Greg
So on the Appeal page when you uploaded your carte and ID, wasn't the <submit> button grayed out?
Mine is grayed out since there is nothing to select on the first field "one. Choose the card for appeal" when yous click it says "no options". So the form is waiting for that to be selected to ungray the <submit> button.
- #nine
Yeah it'due south a comedy of errors, I called the bank yesterday got through the computer then just waited and waited then disconnected lol.
The Alibaba rep emailed me it'due south not my credit card declining me it'southward the Alibaba system marked this order as not assuasive any credit cards?
That I must employ another payment choice. It makes some sense that it's the Alibaba side since my carte du jour never sent an OTP lawmaking (usually they text me a code if at that place is some question). Banking concern may exist minimally staffed as nosotros still take fairly heavy lockdowns in Metro Manila with curfews.
I'll effort again calling them.
@Jeremiah In my experience (simply placed my order 2 days ago from xuba), you have to try different (or maybe the aforementioned one, I employ different ones) cards (will get declined of course) until you lot get a "appeal" push button right after your transaction got declined. Only by at present when yous click the "entreatment" button, you volition be able to meet your cards have been saved on file.
Apparently, you are directed to the appealing page directly by the agents you talked to. I judge this could be the reason why you can not come across the cards saved. I would suggest you endeavor out making payment multiple times and use dissimilar cards until you see that "entreatment" thing. My get-go two payment trials were declined and I did not run into the "entreatment" push. After 3rd attempt, I appeared. And magically, my outset 2 cards were too saved. Kind of strange.
OK that's useful. I've tried about 7 times (only have 1 card that can handle the number of cells I'grand buying). I never saw the appeal page as part of the transaction; simply when an Alibaba rep gave me the page after I pushed for information technology.
Cheers everyone for the help, I really appreciate it.
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- #xi
I understand you simply have this i carte that has enough credit to embrace the whole gild. But it never hurts to endeavour different cards. In my case, one time I got that "appeal" push button and clicked it, I can see all my previous cards (2 declined cards without "appeal" button + i declined with appeal button) just showed up in the driblet-down menu. I would recommend yous do the same. Mayhap our Platinum bill of fare will announced magically after yous become that "appeal" button. Then your can upload your ID and movie of your platinum menu to appeal that carte du jour. Just a suggestion.
And BTW, you can mark out sensitive info on our ID, like your DOB and some other info. I believe Alibaba merely need your name and your accost to exist matching with the info for your order. At least it is like this in my case. I know giving out names and addresses is withal a concern to some. Simply information technology'south better than sending the entire ID image out.
Ah got it. Thanks. I wish I had known that nearly marking out sensitive data. Ironically, the address on the DL is different since I moved since and then.
Volition endeavor using other cards to become to that point. Thank you.
- #12
Another thought.
I'one thousand aircraft to my reshipper in China. So the address that comes up past default in the payment page is in Chinese (the accost I gave the seller to ship to). I delete it and enter the accost associated with the card here in the Philippines. Does anyone think this could be flubbing things up?
Maybe I should enquire the seller to draw upward another purchase but listing my home address on it, make the payment, then he tin can change to the Chinese address?
- #xiii
And so funny that information technology has to exist mysterious why can't they just say clearly what the trouble is? I'm sure fifty-fifty using google translate would be sufficient if they wanted to say what needs to be done.
- #14
If its not shipping to your dwelling accost thats a big red flag and thats probably the trouble.
- #16
I simply ordered some jail cell a few days ago and had no problem . hmmm
- #nineteen
I'm an American simply I'm in the Philippines. the Philippine gov't is quite friendly with China, so that shouldn't be an upshot. The credit bill of fare is also Filipino and I have not identified myself every bit American.
Cheers, I tried PayPal first the seller is unwilling to take PayPal (it's my preferred online method of payment).
Yeah I was thinking this too. I got the seller to brand a new order with my home accost as the delivery accost. Then I tried to pay that 1. No Joy.
OK so I followed this since it seems like your situation is closest to mine. I just tried to pay with a different carte (which I knew would neglect as it has no boodle on information technology), and so I tried to pay again with the Platninum card, only to emulate the blueprint of success which you had Greg. Then here's my question, that Appeal folio, there is no link to it form the payment failed folio.
I have the link because the 1st support agent at Alibaba gave me the link when I asked for it.
Then here I uploaded again my D.L. and C.C. picture show to that page, but since there is no bill of fare on file the <submit> button is grayed out. How did you get past that? (see lesser of pic, no way to click submit). Cheers in advance!
- #20
Thanks everyone so far for your ideas and comments!
This night through sat. night are a vacation for me (it'due south almost nighttime hither in the Philippines) so if I don't respond till then I'grand notwithstanding grateful!
Source: https://diysolarforum.com/threads/problem-paying-on-alibaba-help-please.7789/